Return Policy
At Pace, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’ve made the return process simple and hassle-free.
Return Eligibility
- You have 30 days from the date of delivery to initiate a return.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Final sale items and gift cards are non-returnable.
How to Return an Item
- Request a Return: Contact us at [email protected] to obtain a return authorization.
- Package the Item: Carefully repackage the item in its original packaging or a secure box.
- Include Documentation: Add your order number and a brief note explaining the reason for the return.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery of your return.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method.
Exchanges
For exchanges, please return the unwanted item and place a new order for the desired item.
Thank you for choosing Pace! If you have any questions about our return policy or need further assistance, please don’t hesitate to contact us at [email protected]. We’re here to help!
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